Customer Service, Logistics & Invoicing (Intern)
We want you!
The role will support the department by performing administrative, customer service, documentation, and data-entry tasks that enhance operational efficiency. The role reduces workload pressure on Executives, supports faster turnaround of core processes, and contributes to a more seamless customer experience.
Responsibilities
Customer Service Support:
• Send templated email acknowledgements for incoming customer communications..
• Assist in answering and logging customer follow-up calls.
• Support communication of delivery timelines through guided calls or emails.
• Help maintain accurate customer interaction logs.
Invoicing Support:
• Assist in preparing picking slips, delivery notes, and invoice document packs.
• Upload validated documents into ERP or shared systems.
• Print, bind, file, and archive invoicing documentation.
• Help prepare dispatch envelopes for customers.
Work Ticket & Documentation Support:
• Update daily work tickets (RRWC, NEW, RRNC) under Executive supervision..
• Track ticket status and flag pending items to the Team Lead.
• Assist with documentation audits and corrections.
Logistics & Dispatch Support:
• Assist in dispatch preparation tasks..
• Help maintain and update returned delivery note (DN) files.
• Support stock reconciliation through data entry and logging.
• Aid in confirming dispatch readiness with the team.
Data Entry & Trackers:
• Maintain daily trackers: invoicing, email turnaround, call logs, tickets, and dispatch.
• Assist in preparing daily and weekly reports used by management.
• Digitize and organize customer and logistics documents.
General Administrative Support:
• Maintain organized filing systems (digital + physical).
• Prepare departmental materials — files, labels, stationery.
• Support any special tasks assigned by the Team Lead or Manager.
Person Specifications
Academic Qualifications
• Bachelor’s degree in business administration, Communication, Supply Chain, Logistics, Customer Service, or related field. No prior experience required (internship/attachment experience in a fast-paced customer service environment (Manufacturing or FMCG preferred) is an added advantage.
Skills (Technical & Soft Skills):
• Professional communication (phone and email). Willingness to learn and take direction. High integrity and confidentiality. Strong teamwork and adaptability. Ability to multitask in a high-volume environment.
Strong preferences will be given to candidates with the requisite qualifications, skills and experience.
The title should be clearly indicated as email reference. Only shortlisted candidates will be contacted.
Details
Customer Service, Logistics & Invoicing (Intern)
Location: Nairobi, Kenya
Published: Apr 17, 2026
Deadline: Apr 21, 2026
Start date: Flexible
Apply now
