Security Risk Controller

Responsibilities​

Control Room Operations:

• Operate the Security Control Centre on assigned 12-hour shift (0630–1830 or 1830–0630).

• Maintain continuous CCTV monitoring across all zones — production floor, gates, perimeter, dispatch, and high-security areas.

• Monitor fire alarm panels, intruder alarms, vehicle movement sensors and duress buttons in real time.

• Ensure all surveillance equipment is operational at shift start and report any faults immediately to the Security Manager.

• Maintain a tidy, organised Control Room environment at all times.

Incident Logging & Escalation:

• Log all incidents immediately upon receipt in the Occurrence Book (OB) — no incident shall remain unlogged.

• Classify, prioritise and escalate incidents in accordance with the Incident Severity Matrix (Critical / High / Medium / Low).

• Dispatch response teams and brief the Security Manager in real time for all Critical and High-priority incidents.

• Compile and submit end-of-shift CCTV monitoring reports.

• Raise formal incident reports and file in the monthly incident file.

• Support investigations by preserving and documenting CCTV footage and access logs upon instruction from the Security Manager.

Shift Handover & Governance:

• Report for duty at least 15 minutes before shift commencement.

• Conduct a structured joint handover/takeover with the outgoing Controller, sign the OB to confirm full awareness of outstanding matters.

• Verify operational readiness of all systems: CCTV, alarms, access control, electric fence, radios, and PA system.

• Review handover notes on the whiteboard and notice boards; complete all outstanding follow-up items.

• No Controller may leave their post without express clearance from the Security Manager.

Access Control & Visitor Management:

• Operate as Access System Administrator Level 1 — run access reports, remote door/gate access, mute alarms, disable access cards and biometrics.

• Book visitors and contractors onto site via the Visitor Management System (VMS).

• Process new staff access profiles upon receipt of approved Access Control Management Form from the Security Manager.

• Disable access immediately upon receipt of leaver notification from HR; escalate any non-compliance to the Security Manager.

• Issue, track and retrieve visitor passes; maintain the visitor log with full accuracy.

• In the event of evacuation, print and collate the site occupant list for roll call.

Key Management:

• Maintain the Key Cabinet within the Security Control Centre — locked at all times except during authorised issuance or return.

• Issue and receive physical keys strictly in accordance with the Key Movement Register; verify identity before every issuance.

• Investigate and escalate any lost, broken or unreturned keys immediately to the Security Manager.

• Ensure all emergency master keys remain sealed and secured; record any use immediately.

• Complete weekly key audits and present findings to the Security Manager.

Communication & Radio Management:

• Maintain clear, professional radio communication using phonetic alphabet and 24-hour clock.

• Check VHF radios (main and standby) at the start of every shift; log faults.

• Coordinate security escorts for Skanem executives and monitor local journey management.

• Answer all Control Room calls professionally; take and relay accurate messages without delay.

• Monitor the national security situation and update the Security Manager as required.

Exhibit & Evidence Handling:

• Receive, document and secure all exhibits in accordance with chain-of-custody procedures.

• Record exhibit description, condition, source and associated paperwork upon receipt.

• Restrict access to exhibits to authorised personnel only; escalate any breach immediately.